Shipping + Returns
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.
All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached. Any original packaging, including shoe boxes that are damaged upon return will be subject to a $5 CDN replacement fee. We cannot accept the return of worn or washed items. We can only process returns and refunds for items purchased at lockside.com.
To return an item, please place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:
Lockside Trading Company
2805 River Avenue
Young's Point, Ontario K0L 3G0
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. PLEASE NOTE, ALL RETURN SHIPPING COSTS ARE THE RESPONSIBILITY OF THE CUSTOMER AND INITIAL SHIPPING CHARGES WILL NOT BE REFUNDED. IF YOU ARE RETURNING AN ITEM FROM THE UNITED STATES YOU ARE RESPONSIBLE FOR THE CUSTOMS CHARGES.
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least two (2) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
The following items cannot be returned or exchanged:
- Custom Orders
- Gift Cards
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.
- Sale items are FINAL SALE and cannot be returned.
If you have any questions concerning our return policy, please contact us at:
SHIPPING WITHIN ONTARIO
SHIPPING WITHIN ONTARIO STARTS AT $12.00
OVERSIZE CHARGES MAY APPLY
WE OFFER DELIVERY SERVICES FOR LARGE ITEMS AT $60/HOUR. FOR A FLAT RATE OR QUESTIONS ON WHERE WE DELIVER PLEASE CONTACT US.For shipments outside of Ontario or the United States, please email us at email@example.com or call 705-652-3940 for more information.
Lockside Trading Company, www.lockside.com is NOT responsible for:
Delays with Shipping
International Duties or Customs Charges
Products that are lost or damaged in the mail. Canada Post or the Postal Service will be responsible once we ship the package.
It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We are not responsible if a package is shipped back to us due to an incorrect or undeliverable address.