Returns + Refunds + Exchange + Store Credit

LOCKSIDE RETURN POLICY

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not, it may be return for full refund, store credit, or an exchange. Please see below for more information on our return policy.

RETURNS
Unopened items in original packaging returned with a receipt within 30 days of purchase will receive a refund to the original method of payment or will receive an exchange or store credit. Items that are opened, damaged and/or not in resalable condition may not be eligible for a refund, exchange, or store credit. 

All returned items must be in new and unused condition, with all original tags and labels attached. Any original packaging that are damaged upon return will be subject to a $10 CDN replacement fee. We cannot accept the return of worn, washed, or used items.

WHERE TO RETURN, EXCHANGE, or RECEIVE STORE CREDIT

Products can be returned, exchanged, or receive Store Credit at our store locations within 30 days of purchase. 

2805 River Avenue  
Young's Point, ON, K0L 3G0  
Canada 

or

212 Highland Street  
Haliburton, ON, K0M 1S0  
Canada 

Shipping 

Please contact customer service at 1-888-714-0484 and shop@lockside.com before starting the shipping process for your return.

To ship an item, please place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

Lockside Trading Company

Attn: Returns
2805 River Avenue  
Young's Point, Ontario K0L 3G0  
Canada  

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. PLEASE NOTE, ALL RETURN SHIPPING COSTS ARE THE RESPONSIBILITY OF THE CUSTOMER AND INITIAL SHIPPING CHARGES WILL NOT BE REFUNDED. IF YOU ARE RETURNING AN ITEM FROM THE UNITED STATES, YOU ARE RESPONSIBLE FOR THE CUSTOMS CHARGES. 

SHIPPING WITHIN ONTARIO
SHIPPING WITHIN ONTARIO STARTS AT $20.00
OVERSIZE CHARGES MAY APPLY

WE OFFER DELIVERY SERVICES FOR LARGE ITEMS AT $100/HOUR. FOR A FLAT RATE OR QUESTIONS ON WHERE WE DELIVER, PLEASE CONTACT US.

For shipments outside of Ontario or the United States, please email us at shop@lockside.com or call 1-888-714-0484 for more information.

Lockside Trading Company, is NOT responsible for:

• Delays with Shipping
• International Duties or Customs Charges
• Products that are lost or damaged in the mail. Canada Post or the Postal Service will be responsible once we ship the package.

Wrong Address Disclaimer:
It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We are not responsible if a package is shipped back to us due to an incorrect or undeliverable address. 

REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return, exchange, or credit. Please allow at least two (2) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We may notify you by email when your return has been processed.

EXCHANGES

Exchanges are handled in the same manner as product returns. To exchange a product, simply bring it to any location within 30 days, in its original condition and packaging, with your receipt. See our Returns Policy for complete details, including exclusions and exceptions.

STORE CREDIT

Store Credit may be applied in some cases for refunds. This will be the decision of the customer service representative. To learn more about store credit please contact our customer service representative.

There are some exceptions to our Return Policy. These include:

• Returns, exchanges or warranties on an item without a receipt may not be accepted.
• A defective or damaged item is subject to the manufacturer's warranty and may be repaired or replaced.

For defective or damaged products, please contact us at the customer service number below to see if item is covered under manufacturers warranty. Then we are able to make a claim with the manufacturer's warranty department. For defective or damaged products, please contact us at the customer service number below to see if item is covered under manufacturers warranty. Then we can make a claim with the manufacturer's warranty department. Details on Manufacturers warranties can be found on their websites. For defective or damaged products, please contact us at the customer service below to see if item is covered under warranty.

For defective or damaged products, please contact us at the customer service below to see if product is covered under warranty.

Some products are non-refundable and non-exchangeable. These include:

• Gift Cards
• Custom Orders
• Products modified
• Clearance or final sale merchandise

Further details are available in store at Customer Service. 

QUESTIONS
If you have any questions concerning our return policy, please contact us at:

Customer Service: 1-888-714-0484 and shop@lockside.com